REFUND AND RETURNS POLICY
Effective Date: November 6, 2026
Last Updated: November 6, 2026
At Ozqwy, we value our customers and want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Refund and Returns Policy explains the conditions and procedures for requesting returns, exchanges, refunds, and assistance with products purchased through our website.
Website: https://www.tshaping.com/
Brand: Ozqwy
Company: Fuzhou Mengjuqin Technology Co., Ltd.
Please read this policy carefully before making a purchase.
1. RETURN PERIOD
We accept eligible return requests within 30 calendar days from the date you receive your order.
To qualify for a standard return:
The product should be unused and in its original condition.
The product should be returned with its original packaging, accessories, manuals, and included components, where reasonably available.
Proof of purchase or a valid order number must be provided.
The return request must be submitted within the applicable 30-day return period.
If you receive a defective, damaged, incorrect, or otherwise nonconforming product, please contact us as soon as reasonably possible. Such issues will be handled separately from standard change-of-mind returns and will not be denied solely because the product has been opened or used for reasonable inspection or testing.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
2. ELIGIBLE RETURN REASONS
You may contact us to request a return or refund for the following reasons:
2.1 Change of Mind
If you change your mind after purchasing a product, you may request a return within 30 calendar days of delivery, provided the product meets the standard return conditions described above.
For change-of-mind returns, the customer is generally responsible for the return shipping costs, unless otherwise required by applicable law or agreed to by our customer support team.
2.2 Defective or Malfunctioning Products
If your humidifier does not function properly, has a manufacturing defect, or fails to operate as described, please contact us with:
Your order number.
The product name or model.
A description of the problem.
Photos or videos showing the issue, if available.
We will review your request and provide an appropriate solution, which may include troubleshooting assistance, a replacement, or a refund, depending on the circumstances and applicable law.
You will not be required to pay return shipping costs for a verified defective product when the return is approved.
2.3 Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
We recommend providing:
Your order number.
Photos of the damaged product.
Photos of the external shipping package.
A brief description of the damage.
We will review the information and work with you to arrange an appropriate resolution, such as a replacement or refund.
For approved returns involving products damaged during delivery, Ozqwy will cover reasonable return shipping costs.
2.4 Incorrect Products
If you receive a product different from the one you ordered, please contact our customer support team.
After verifying the issue, we will arrange an appropriate solution, such as sending the correct product or issuing a refund.
Ozqwy will cover the reasonable return shipping costs for verified incorrect shipments.
3. NON-RETURNABLE ITEMS AND EXCEPTIONS
Certain items may not qualify for standard change-of-mind returns, subject to applicable law.
These may include:
Products that have been damaged due to misuse, improper installation, unauthorized modification, or failure to follow the manufacturer’s instructions.
Products with missing essential components or accessories due to customer-caused loss.
Products returned after the applicable return period, unless an exception is required by law or approved by our customer support team.
For hygiene and product safety reasons, opened or used humidifiers may require additional inspection before a return can be approved for reasons unrelated to product defects.
However, this restriction does not apply to valid claims involving defective, damaged, incorrect, or nonconforming products.
We will not use a non-returnable designation to exclude rights that cannot legally be waived.
4. HOW TO REQUEST A RETURN
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Send an email to:
Please use the subject line:
“Return Request – Order #[Your Order Number]”
Step 2: Provide Order Information
Include the following information:
Full name.
Order number.
Email address used for the purchase.
Product name or model.
Reason for the return.
Supporting photos or videos, if applicable.
Step 3: Wait for Return Instructions
Our customer support team will review your request and provide further instructions if the return is approved.
Please do not send any product back before receiving return authorization and the appropriate return address.
Step 4: Ship the Approved Return
Package the product securely and follow the return instructions provided by our customer support team.
Please retain your return tracking information until the return process is completed.
5. RETURN SHIPPING COSTS
Return shipping responsibilities depend on the reason for the return.
Customer-Requested Returns
For eligible change-of-mind returns, customers are generally responsible for return shipping costs.
Defective Products
For verified defective or malfunctioning products, Ozqwy will cover reasonable return shipping costs for approved returns.
Damaged or Incorrect Products
For verified products damaged during delivery or incorrect items received, Ozqwy will cover reasonable return shipping costs.
Other Circumstances
If a return is required because of an error on our part, we will work with the customer to arrange an appropriate return solution at no additional return shipping expense to the customer.
Any shipping arrangements will be communicated before the return is made.
6. REFUND POLICY
Once we receive and inspect an approved returned product, we will notify you of the return status.
If your refund is approved:
The refund will generally be issued to the original payment method.
The refund amount will be based on the applicable return circumstances and consumer protection requirements.
For eligible change-of-mind returns, original shipping charges may be non-refundable where permitted by applicable law and where properly disclosed.
For verified defective, damaged, incorrect, or nonconforming products, applicable refunds will include the amounts required by law, including applicable shipping charges.
We will not substitute store credit or a gift card for a refund that is legally required to be paid in money without your consent.
7. REFUND PROCESSING TIME
After a return has been received and approved, we will initiate the refund within 10 business days, unless a shorter period is required by applicable law.
Refunds are generally processed through the original payment method.
Please note that the time required for the refunded amount to appear in your account may depend on your bank, credit card issuer, or payment service provider.
If you have not received your refund after the expected processing period, please contact us at:
We will assist you in checking the status of your refund.
8. EXCHANGES AND REPLACEMENTS
If you receive a defective, damaged, or incorrect humidifier, you may contact us to request a replacement where available.
Replacement requests are subject to product availability and verification of the reported issue.
If a replacement is unavailable or otherwise inappropriate, we may offer a refund or another legally permissible resolution.
For standard change-of-mind requests, please contact customer support to discuss the available options.
9. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Before Shipment
If your order has not yet been shipped, we will make reasonable efforts to cancel it and issue an applicable refund.
After Shipment
If your order has already been shipped, cancellation may no longer be possible. You may instead request a return in accordance with this policy.
Shipping Delays
If we cannot ship your order within the promised shipping timeframe, or within the applicable timeframe required by law, we will notify you and provide the legally required options.
Where required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will obtain your consent to a shipping delay or cancel the affected order and provide a prompt refund.
10. MISSING OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery timeframe, please contact us.
Our team will review the available tracking information and work with the relevant shipping provider to investigate the issue.
If an order is confirmed lost or otherwise not delivered, we will work with you to provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
Please provide your order number and tracking information, if available, when contacting us.
11. PAYMENT DISPUTES
If you have a concern about a purchase, we encourage you to contact us first so that we can review the issue and attempt to resolve it.
We will make reasonable efforts to investigate billing concerns, refund questions, and order-related disputes.
Nothing in this section limits your rights to dispute a transaction through your bank, credit card issuer, or payment provider under applicable law.
12. LEGAL RIGHTS AND CONSUMER PROTECTION
This Refund and Returns Policy is intended to operate in accordance with applicable United States federal and state consumer protection laws.
Certain states may provide additional consumer rights regarding refunds, returns, defective merchandise, warranties, and online purchases.
If any provision of this policy conflicts with mandatory applicable law, the applicable legal requirements will prevail.
Nothing in this policy is intended to waive, exclude, or limit any consumer rights that cannot legally be waived, excluded, or limited.
13. CHANGES TO THIS POLICY
We reserve the right to update or modify this Refund and Returns Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
The policy applicable to your purchase will be determined in accordance with applicable law.
We encourage customers to review this page periodically.
14. CONTACT US
If you have any questions about returns, refunds, exchanges, or order-related concerns, please contact our customer support team.
Brand Name: Ozqwy
Company Name: Fuzhou Mengjuqin Technology Co., Ltd.
Business Address:
Room J079, 5th Floor, Sanchuang Center, No.199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China
Customer Support Email: [email protected]
Official Website: https://www.tshaping.com/
We appreciate your business and will do our best to make your shopping experience with Ozqwy straightforward and satisfactory.
Thank you for choosing Ozqwy!
Ozqwy Customer Support Team