SHIPPING POLICY
Effective Date: November 6, 2026
Last Updated: November 6, 2026
Welcome to Ozqwy!
Thank you for shopping with us. We are committed to providing a convenient and reliable shopping experience for our customers.
This Shipping Policy explains how we process, ship, and deliver orders placed through our official website.
Please review the following information before placing an order.
Website: https://www.tshaping.com/
Brand: Ozqwy
Company: Fuzhou Mengjuqin Technology Co., Ltd.
1. ORDER PROCESSING
After you place an order on our website, we will begin processing it.
Order processing includes payment verification, order confirmation, product preparation, packaging, and shipment arrangements.
We aim to process orders as efficiently as possible.
Orders are generally processed within the timeframe displayed at checkout or otherwise communicated to you at the time of purchase.
Processing times may vary depending on product availability, order volume, payment verification, holidays, and other operational circumstances.
Please note:
Orders are not considered shipped until they have been handed over to the shipping carrier.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Orders placed during weekends or holidays may begin processing on the next business day.
Additional processing time may be required if an order needs verification or clarification.
We will make reasonable efforts to keep customers informed of any significant processing delays.
2. SHIPPING DESTINATIONS
Ozqwy aims to serve customers in the United States.
Available shipping destinations depend on the delivery options displayed during checkout.
Before completing your purchase, please confirm that your shipping address is within our supported delivery area.
Some locations may have limited delivery availability, including:
Remote or rural areas.
Certain U.S. territories.
Military addresses, including APO and FPO addresses.
Locations with carrier restrictions.
Other areas that may be unavailable for delivery.
If we are unable to deliver to the address provided, we will contact you to discuss the available options.
International shipping, if offered, will be subject to the destinations and shipping options displayed at checkout.
3. SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods and estimated delivery information will be displayed during checkout or communicated through your order confirmation.
Delivery estimates may depend on:
The destination address.
Product availability.
Order processing time.
Shipping carrier schedules.
Weather conditions and transportation disruptions.
Peak shopping seasons and public holidays.
Any delivery estimate provided is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
We will make reasonable efforts to ensure orders are shipped within the timeframe communicated at the time of purchase.
Where no specific shipping timeframe is stated, we will comply with applicable federal and state shipping requirements.
4. SHIPPING COSTS
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The total amount payable will be presented before order submission.
Depending on the delivery destination, shipping method, and promotional offers, shipping costs may vary.
If free shipping promotions are available, their applicable conditions and eligibility requirements will be disclosed on our website or during checkout.
Customers are responsible for reviewing the shipping information and total order amount before confirming a purchase.
5. ORDER CONFIRMATION
After successfully placing an order, you may receive an order confirmation email containing relevant purchase information.
The confirmation may include:
Order number.
Purchased products.
Order total.
Shipping address.
Payment confirmation information, where available.
Please review your order confirmation carefully.
If you notice an error in your shipping address or order details, contact us as soon as possible at:
We will make reasonable efforts to assist with corrections before the order is shipped.
However, we cannot guarantee that changes can be made once an order has entered the fulfillment process or has been handed over to the shipping carrier.
6. SHIPMENT NOTIFICATION AND ORDER TRACKING
Once your order has been shipped, we may send a shipping confirmation email containing tracking information, where available.
You can use the tracking information to check the shipment status through the applicable carrier’s tracking service.
Please allow some time for tracking information to become available after the shipping carrier receives the package.
Tracking updates may not appear immediately because carriers require time to scan and process shipments.
If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.
Customer Support Email: [email protected]
7. SHIPPING DELAYS
Although we make reasonable efforts to fulfill orders on time, unexpected circumstances may occasionally cause shipping delays.
Possible causes include:
Severe weather conditions.
Transportation disruptions.
Carrier operational delays.
Public holidays.
High seasonal order volumes.
Inventory or supply chain issues.
Customs inspections, where applicable.
Other circumstances beyond our reasonable control.
If we become aware that your order cannot be shipped within the timeframe originally promised, we will notify you and provide the options required by applicable law.
Where required under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, you will be given the opportunity to:
Agree to the revised shipping timeframe; or
Cancel your order and receive a prompt refund.
For delays requiring express customer consent, we will obtain that consent before proceeding with the delayed shipment.
We will not treat a customer’s silence as consent where applicable law requires express consent.
8. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review the following details before submitting your purchase:
Recipient’s full name.
Street address.
Apartment, suite, or unit number, if applicable.
City.
State.
ZIP code.
Contact information, if required.
If you discover an incorrect shipping address, contact us immediately at [email protected].
We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has been dispatched.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact the customer to discuss possible reshipment or refund arrangements.
Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery issue.
9. LOST, MISSING, OR UNDELIVERED PACKAGES
If your order appears to be lost, missing, or undelivered, please contact us so that we can investigate.
Before contacting us, we recommend:
Checking the tracking information.
Confirming that the shipping address is correct.
Checking with household members or neighbors.
Checking whether the carrier left the package in a designated delivery location.
If the package still cannot be located, please email us with your order number and tracking information.
We will review the shipment details and work with the relevant shipping provider when appropriate.
If an order is confirmed lost or not delivered, we will work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
A carrier tracking status alone will not automatically eliminate any consumer rights you may have regarding non-delivery.
10. DAMAGED PACKAGES OR PRODUCTS
We take care in preparing and packaging orders.
However, products may occasionally be damaged during transportation.
If your humidifier arrives damaged, please contact us as soon as reasonably possible.
To help us investigate, please provide:
Your order number.
A description of the damage.
Photos of the damaged product.
Photos of the shipping box and packaging, if available.
Our customer support team will review your request and provide instructions regarding the next steps.
For verified shipping damage, we will work with you to arrange an appropriate solution, which may include a replacement or refund.
Please refer to our Refund and Returns Policy for additional information.
11. SPLIT SHIPMENTS
Depending on product availability and fulfillment arrangements, an order containing multiple items may occasionally be shipped in separate packages.
If your order is divided into multiple shipments, tracking information may be provided separately where available.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments, unless the additional charge was clearly disclosed and agreed to before purchase.
12. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to shipping restrictions imposed by carriers, transportation providers, or applicable laws and regulations.
If a shipping restriction affects your order, we will contact you and explain the available options.
We reserve the right to decline or cancel an order that cannot legally or reasonably be shipped to the specified destination.
If we cancel an order because shipment is unavailable, any required refund will be processed in accordance with applicable law.
13. CUSTOMS, DUTIES, AND TAXES
For orders shipped within the United States, applicable sales taxes will be calculated and displayed at checkout where required.
If international shipping is offered, additional customs duties, import taxes, or other fees may apply depending on the destination country’s laws.
Unless otherwise expressly stated during checkout, customers may be responsible for applicable import duties and taxes assessed by the destination country.
Customers are encouraged to check local import requirements before placing an international order.
14. ORDER CANCELLATIONS DUE TO SHIPPING ISSUES
If we determine that we cannot fulfill or ship your order within the applicable timeframe, we will provide the options required by applicable law.
If an order is canceled because we cannot fulfill it, we will issue the applicable refund, including shipping and handling charges where required by law.
Refunds will generally be issued to the original payment method.
We will not require customers to accept an indefinite shipping delay as a condition of receiving a refund when applicable law provides a right to cancel.
15. CONTACT US
If you have any questions about shipping, order processing, delivery tracking, or a missing package, please contact our customer support team.
Brand Name: Ozqwy
Company Name: Fuzhou Mengjuqin Technology Co., Ltd.
Business Address:
Room J079, 5th Floor, Sanchuang Center, No.199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province, China
Customer Support Email: [email protected]
Official Website: https://www.tshaping.com/
We appreciate your trust in Ozqwy and will do our best to provide a smooth and convenient delivery experience.
Thank you for shopping with Ozqwy!
Ozqwy Customer Support Team